Support
Email support@boomrrang.com and a person who works on the product will answer. We aim to respond to billing-stopping issues within 4 business hours, degraded functionality within 1 business day, and questions within 2 business days (business hours, Monday to Friday, Eastern European Time).
Privacy requests: privacy@boomrrang.com. Security reports: security@boomrrang.com.
Common questions
Where does the app open?
Boomrrang opens in its own secure tab rather than inside the Shopify admin. Each store gets its own isolated address — that separation is how one store's data stays unreachable from another's.
How do I get started?
Install the app from your Shopify admin, create a selling plan group under Plans, and attach it to a product. The storefront widget then offers the subscription on that product's page — no theme code edits.
Why does my new store say billing is in dry-run mode?
Deliberately. New stores start with the billing engine simulating charges — it logs what it would do without moving money — until you switch it on under Billing controls. A per-store kill switch sits beside it.
A teammate opened the app and was told they have no access.
Shopify staff access is not app access. The person who installed the app is its first Admin and invites teammates by email under Users & permissions; until invited, staff see a no-access page. This is a permission model, not a bug.
What happens when I uninstall?
Your subscription contracts remain safely in Shopify and nothing further is charged. We delete the app's stored data 30 days after uninstall, or immediately when Shopify sends the redaction request.